Praise for Gwynedd Libraries Service

Date: 27/01/2020



Gwynedd Council’s Libraries service has received an excellent report for its performance during 2018-19, which shows that the service is performing well within the Welsh Public Library Standards Assessment Framework.

According to the latest assessment, Gwynedd met all of the 12 core entitlements in full, and of the 10 quality indicators which have targets, Gwynedd achieved 9 in full and 1 in part. Gwynedd is one of only four authorities to achieve at this level.

The service continues to develop the support offered to library users and programming for events and activities. There is a strong focus on consulting with users and responding to identified needs, with careful planning supporting the progress made.

Customer satisfaction levels were high for both adults and children who make use of libraries in Gwynedd. Gwynedd ranked first in the customer care category and also in the satisfaction rating category provided by library users aged 16 and under.

Councillor Gareth Thomas, Gwynedd Council Cabinet Member for developing the Economy and Community said: “I am proud to see that Gwynedd continues to perform well within the Welsh Public Library Standards Assessment Framework and continues to develop the library service in the county for the benefit of Gwynedd's residents.

"The report reflects the hard work and dedication of our staff in trying to achieve the best service for Gwynedd library users, and I thank them very much for this."

There are 13 Libraries in Gwynedd and a Home Library Service is provided for those who cannot get to their local library. About 30% of Gwynedd's residents are Library members which allows them to borrow books and use the public computers, but an additional number also call in for information, use the wi-fi, photocopy, join in activities such as children’s story time or baby rhyme time, taster sessions for adults such as art and crafts or writing, or to read a newspaper.

The Public Libraries and Museums Act 1964 sets out the statutory duties of public library authorities to provide comprehensive and efficient library services and places a duty on Welsh Ministers to oversee and promote improvements to public library services in Wales. In accordance with these statutory requirements, the Welsh Government undertakes an annual assessment of the library service of each authority in Wales.

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Images: A Ji Babi Bach session held recently at Caernarfon Library.