Frequently asked questions

• grass
• leaves
• branches
• flowers/plants
• weeds

We don’t accept..

• mud
• soil
• plastic bags
• plastic pots
• stones
• rubble
• dog fouling

There are no brown bin collections during January. If you don't want to wait until February for a collection you can take your tree to any one of Gwynedd's Recycling Centres.

You will receive a garden waste collection for 22 weeks a year (no collections over Christmas,  New Year or during January).They will be collected every 2 weeks.

£37 a year. This includes collecting one large brown bin (240 litre) every 2 weeks. We will collect up to 4 bins each time. The second bin will cost an additional £31, the third bin another £31 and the fourth bin will be £31. 

You can pay:

• online with a credit/debit card if making your application online  
  (you will need to create an account if you don't already have one)
• by calling 01766 771 000 and pay with a credit/debit card
• visit one of Siopau Gwynedd and pay with a cheque or postal order.

£37 is the fee for emptying a small wheelie bin (140 litre) as well. However contact us and you can exchange your small brown bin for a large (240 litre) bin if you wish. You can do this:

• On-line: Order new waste and recycling equipment
  (you will need to create an account if you don't already have one)
• Phone: 01766 771 000

If you use garden waste bags instead of a wheelie bin, the fee of £37 will also apply to you. Once you have ordered and paid for the collection service, a new supply of bags will be delivered to you. The 125 new bags will be of different colour to the existing ones. To order a supply of the new garden waste sacks, phone 01766 771000.

After you've paid you will receive a letter and a sticker through the post. You need to to place the sticker on your brown bin. This sticker must be on your bin in order for your bin to be collected.  

If your sticker is broken or stolen contact us to receive a new sticker

• Online Waste and Recycling enquiries
• 01766 771000

Yes. You can order up to 4 bins.

The first bin will cost £37, with every additional bin costing £31 each.

Please note: After you've ordered and paid for the collections, you will receive a sticker through the post to be placed on your brown wheelie bin - you will not receive a new bin. If you need an additional bin because you choose to have more than one collection, you will also need to order a new bin (no additional free). You can do this online: order a new bin 

No, we will only collect garden waste that is placed in the bin with the lid closed. 

You can join the service at any point during the year but the fee will remain £37. The year runs from February 2024 to December 2024. For example, if choose to wait until June before ordering the service you will receive less collections, but the price will still be £37.

No, there is no need for you to do anything. You will be expected to keep the brown bin at your house in case someone else in the house decide to use the service in the future.

Putting your garden waste in a compost bin is the best way to get rid of your garden waste.

• Further information about composting at home

Another option would be to take your garden waste to your nearest household recycling centre.

You should not put your garden waste in your green bin because it causes environmental problems.

No. No refunds will be given. However, you can transfer the service to your new house. You will need to contact us to confirm your details. 

If you’re moving from Gwynedd you won’t receive a refund but you can notify the person that will be moving in to your home that the service will continue for them for the rest of the year.

Please do not remove your brown bin from your home. 

Yes. 

But, it is not possible to order waste and recycling equipment at the moment.

We apologise for any inconvenience this may cause.

We have experienced a considerable increase in requests recently because of changes to businesses’ recycling regulations, which has led to a backlog of orders.

We are trying to deliver the orders received to date as soon as possible.

 

If we missed your brown bin collection contact us within 48 hours and we will return to collect it as soon as possible.

Reporting a missed collection

If there’s a sufficient reason for why your bin wasn’t collected (e.g. bin was not out at correct time / unsuitable items in the bin) we will not return until your next collection.

No. We won’t give a refund for a missed collection. 

Back door collections can be arranged for elderly or disabled people who have difficulties moving the bin to the collection point. Further information. 

No. You will need your sticker to place on the bin before the collections start. If you haven't received your sticker within 10 days, please contact us.