Frequently asked questions - public transport

If you come across a problem on the bus, contact the bus company in the first place. If you are not happy with the response, an individual body has been set up to look into such matters. Please contact Bus Users Cymru.

If you come accross any problems on your train journey, contact Transport for Wales Rail Services. 

If you have a Concessionary Travel Pass from a Welsh Local Authority, you can travel free on some trains. For more information, visit Concessionary Train Travel Senior Rail Tickets | TfW

The quickest and easiest way to apply for a card is via the website. Visit www.tfw.wales/travelcards and follow the simple instructions. Alternatively, pop into your local library where you’ll be able to access the internet. If you’re unable to apply on the website, don’t worry, you can ask a friend, family member or someone you trust to fill in the online application on your behalf. If you have any queries, please contact the Transport Unit on 01766 771 000 or call 0300 303 4240 to find out where local support is available. Please be aware that you won’t be able to apply by phone.

The quickest and easiest way to apply for a card is via the website. Visit www.tfw.wales/travelcards and follow the simple instructions. Alternatively, pop into your local library where you’ll be able to access the internet. If you’re unable to apply on the website, don’t worry, you can ask a friend, family member or someone you trust to fill in the online application on your behalf. If you have any queries, please contact the Transport Unit on 01766 771 000 or call 0300 303 4240 to find out where local support is available. Please be aware that you won’t be able to apply by phone.

Please refer to the guide on eligibility and the evidence you’ll need to provide. Contact Gwynedd Council by phoning 01766 771 000 or e-mail  cludiant@gwynedd.llyw.cymru. All companion cards are processed by Gwynedd Council, so please contact us if you require a companion pass.

The renewal process has now closed and you will need to apply for a new card. The quickest and easiest way to apply for a card is via the website. Visit www.tfw.wales/travelcards and follow the simple instructions. Alternatively, pop into your local library where you’ll be able to access the internet. If you’re unable to apply on the website, don’t worry, you can ask a friend, family member or someone you trust to fill in the online application on your behalf. If you have any queries, please contact the Transport Unit on 01766 771 000 or call 0300 303 4240 to find out where local support is available. Please be aware that you won’t be able to apply by phone.