Frequently asked questions - public transport

Contact the bus company to find out:

  • if dogs/animals can travel on buses in Gwynedd
  • if you can take your bike on the bus
  • if someone can help you arrange a journey on public transport in Gwynedd
  • if there will be enough room on the usual bus service for a large group
  • how to find the price of a ticket before you travel
  • what to do if you leave something on the bus.

Bus companies in Gwynedd

 

What should I do if the bus stop or timetable is damaged?

Please fill in our online enquiries form or call 01766 771000. 

Who do I contact if there's a problem on the bus?

If you come across a problem on the bus, contact the bus company in the first place. If you are not happy with the response, an individual body has been set up to look into such matters. Please contact Bus Users Cymru.

Who do I contact if there's a problem with the railway service?

If you come accross any problems on your train journey, contact Transport for Wales Rail Services

Can I use my concessionary travel pass on the train?

If you have a Concessionary Travel Pass from a Welsh Local Authority, you can travel free on some trains.

More information 

Machynlleth to Pwllheli (Cambrian Coast line)

Each year, from 01 October to 31 March, you can travel between any two of these stations:

Pwllheli, Abererch, Penychain, Criccieth, Porthmadog, Minffordd, Penrhyndeudraeth, Llandecwyn, Talsarnau, Tygwyn, Harlech, Llandanwg, Pensarn, Llanbedr, Dyffryn Ardudwy, Talybont, Llanaber, Barmouth, Morfa Mawddach, Fairbourne, Llwyngwril, Tonfanau, Tywyn, Aberdovey, Penhelig, Dovey Junction, Machynlleth. 

We don’t accept concessionary tickets on the following trains during school terms:

  • 06.10 Pwllheli – Machynlleth between Barmouth and Tywyn
  • 07.34 Pwllheli – Machynlleth between Penrhyndeudraeth and Harlech.
  • 12.56 Machynlleth – Pwllheli between Harlech and Penrhyndeudraeth
  • 14.56 Machynlleth – Pwllheli between Tywyn and Barmouth

Llandudno – Blaenau Ffestiniog (Conwy Valley line)

You can travel free between any two of these stations: 

Llandudno, Deganwy, Llandudno Junction, Glan Conwy, Tal-y-Cafn, Dalgarrog, North Llanrwst, Betws-y-Coed, Pont-y-Pant, Dolwyddelan, Roman Bridge, Blaenau Ffestiniog. 

How do I apply for my first Welsh Concessionary Travel Card?

The quickest and easiest way to apply for a card is online:

Apply for a Welsh Concessionary Travel Card

Paper application forms are available from council offices, by calling 0300 303 4240 or by emailing travelcards@tfw.wales.

How do I apply to renew my Welsh Concessionary Travel Card?

The quickest and easiest way to renew your is online:

Renew your Welsh Concessionary Travel Card 

Paper application forms are available from council offices, by calling Transport for Wales on 0300 303 4240 or by emailing travelcards@tfw.wales.

To re-apply


More information

If you have not found the information you were looking for, contact us online:

Public transport enquiries

Or you can call us on 01766 771000.